Privacy policy

Privacy Policy — Venopk.shop

Last updated: 29 October 2026

1. Who we are

Venopk.shop ("we", "us", "our") operates the online store at https://venopk.shop, selling consumer products with delivery across Pakistan.

This policy explains what personal information we collect when you visit our store, place an order, or interact with our advertising, how we use it, and who we share it with.

By using our website or placing an order, you agree to the practices described here.

Contact: aribadastgir.contact@gmail.com

2. Information we collect

Information you give us

  • Contact details — your name, phone number, WhatsApp number, and email address
  • Delivery details — your full shipping address, city, and any delivery instructions
  • Order details — the products you buy, quantities, and order value
  • Communications — messages you send us by WhatsApp, email, or through our website

Because we operate on Cash on Delivery, we do not collect or store card numbers, bank details, or other payment credentials.

Information collected automatically

When you browse our store, we and our service providers automatically collect:

  • Your IP address and approximate location (typically city level)
  • Device type, operating system, and browser
  • Pages you view, products you look at, items you add to cart, and how long you stay
  • The website, app, or advertisement that referred you to us
  • Cookies and similar identifiers stored on your device

3. How we use your information

We use the information we collect to:

  • Process, confirm, and deliver your orders
  • Contact you about your order by phone, WhatsApp, or email
  • Hand your name, address, and phone number to our courier so your parcel can be delivered
  • Answer your questions and provide customer support
  • Handle returns, exchanges, and complaints
  • Detect and prevent fraudulent or abusive orders
  • Measure how our website and advertising perform
  • Show you relevant advertising on TikTok, Facebook, and Instagram
  • Meet our legal and tax obligations

4. Advertising and analytics partners

Please read this section carefully. We share customer information with advertising platforms so that we can measure and improve our advertising.

TikTok

We use the TikTok Pixel, the TikTok Events API, and Advanced Matching, connected through Shopify's official TikTok sales channel.

This means that when you browse our store, add items to your cart, begin checkout, or complete a purchase, information about that activity is sent to TikTok — both from your browser and directly from Shopify's servers.

The information shared with TikTok may include:

  • Your name, email address, phone number, and postal address, sent in a hashed (scrambled) form
  • Your IP address, device, and browser information
  • Which products you viewed, added to cart, or purchased
  • Order value and currency
  • Identifiers stored in cookies on your device

TikTok uses this to confirm which of its advertisements led to a sale, to improve the targeting of our future advertisements, and to build audiences of people similar to our customers. TikTok's own privacy policy governs what they do with it: https://www.tiktok.com/legal/privacy-policy

Meta (Facebook and Instagram)

We use the Meta Pixel and Meta's Conversions API for the same purposes, sharing comparable information. Meta's privacy policy: https://www.facebook.com/privacy/policy

Opting out

You can limit this tracking by:

  • Adjusting the advertising and tracking settings inside the TikTok, Facebook, and Instagram apps
  • Blocking or deleting cookies in your browser settings
  • Using your device's "Limit Ad Tracking" or "Opt out of Ads Personalisation" setting
  • Contacting us directly at the email address above

Opting out does not stop you from seeing advertisements — it limits how personalised they are.

5. Cookies and similar technologies

Our store uses cookies and similar identifiers to:

  • Keep your shopping cart working as you move between pages
  • Remember your preferences
  • Understand how visitors use the site
  • Measure the performance of our advertising

Most browsers let you block or delete cookies through their settings. Blocking cookies may stop parts of our store — including the cart and checkout — from working properly.

6. Who we share your information with

We share personal information with:

  • Shopify — the platform that hosts our store, processes orders, and stores customer records
  • Courier and delivery companies — your name, address, and phone number, so your order can be delivered and so the courier can collect payment on delivery
  • TikTok and Meta — as described in section 4
  • Messaging and support tools we use to communicate with you, such as WhatsApp
  • Government authorities — where we are required to do so by law, court order, or a valid request from a public authority

We do not sell your personal information.

7. International transfers and how long we keep data

Our service providers — including Shopify, TikTok, and Meta — operate internationally. This means your information may be stored or processed on servers outside Pakistan.

We keep order records, including your contact and delivery details, for as long as needed to fulfil the order, handle returns, and meet our accounting and tax obligations. Browsing and advertising data is retained according to each platform's own retention schedule.

8. Your rights and choices

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct information that is wrong or out of date
  • Delete your information, where we are not required to keep it
  • Stop contacting you for marketing purposes

To make any of these requests, email aribadastgir.contact@gmail.com. We may need to verify your identity before acting, and we will respond within a reasonable period.

9. Security

We take reasonable steps to protect your personal information, and we rely on Shopify's security infrastructure to store customer and order records.

No method of transmitting or storing data over the internet is completely secure, however, and we cannot guarantee absolute security.

10. Children's privacy

Our store is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy as our business, our tools, or the law changes. The revised version will be posted on this page with a new "Last updated" date. Material changes will take effect when posted.

12. Contact us

Questions about this policy or about your personal information:

Email: aribadastgir.contact@gmail.com Store: https://venopk.shop

This document is a drafting aid, not legal advice. Privacy and data protection rules in Pakistan continue to develop, and additional obligations may apply if you sell to or collect data from customers outside Pakistan. Have a qualified lawyer review this before you rely on it.