We check every order before it leaves us, but if something arrives damaged or isn't working, we'll make it right.
What we exchange
We offer exchanges only, for items that are:
- Damaged during delivery
- Defective or not working
- Different from what you ordered
We cannot accept returns or exchanges for change of mind, or for items that have been misused or damaged after delivery.
How to request an exchange
- Contact us within 48 hours of receiving your parcel.
- Share your order number along with clear photos or a video of the issue. An unboxing video helps us process your request faster.
- Keep the item and its original packaging until your exchange is complete.
What happens next
Once we confirm the issue, we'll send you a replacement of the same item at no extra cost, including delivery. If the item is out of stock, we'll contact you to agree on an alternative.
Contact us
The quickest way to start an exchange is to WhatsApp us at 0328 5868879 with your order number and photos. You can also email aribadastgir.contact@gmail.com.
